The old Community News was good, the new one even better! Keep up the good work, and a big thanks to both the outgoing team and the incoming team for all their efforts and hard work.
Alex Pilkington
Congratulations on the revamped Community News. It’s a delightful read, offering a valuable insight into local happenings and perspectives.
However, I would respectfully disagree with Phillip Hinde’s stance on closing ticket offices and reducing staffing at stations (Oh Mr Porter). Having served with pride at the Settle Carlisle Railway for many years, I’ve witnessed firsthand the pivotal role our railways play in sustaining local vibrancy and connectivity. While tourism is undeniably significant, our community’s vitality hinges on accessible transportation, enabling residents to commute to key employment hubs such as Skipton, Bradford and Leeds. Moreover, students rely on rail access for education and training opportunities.
Settle station, alongside others like Appleby, stand as a testament to the resilience of the S&C, which faced near-closure in the 1980s—a misguided decision averted by public outcry. I wholeheartedly support efforts to maintain booking offices, recognising their indispensable role in aiding travellers navigating an increasingly complex array of options, especially in our digital age. The proposed alternative of deploying staff as “journey planners” on platforms was impractical and, frankly, perilous, especially for anyone feeling vulnerable or needing additional support.
Whilst acknowledging the fiscal complexities of the railway industry, shedding frontline jobs whilst not examining the excessive costs elsewhere within the industry is a disheartening misallocation of resources. Ticket office staff and conductors provide invaluable assistance, contrasted with the cumbersome process of seeking guidance from National Rail Enquiries or online platforms.
Settle station, like many others, harbours untapped potential for business ventures; yet antiquated leasing practices stifle innovation and revenue generation. There is room for extra use of various spaces. Also ticket offices could broaden their scope to offer comprehensive advice and increased access to other rail services, i.e. in Europe. This would enhance the overall customer experience.
I agree on one point however, please do use your railway and your local station. The dedicated staff are here to support you. Let’s not only buy tickets and railcards from them but also champion the invaluable contribution of station staff and the vital role our stations play in our daily lives. Together, let’s ensure their continued presence and prosperity.
Marion Armstrong
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